How e-Prescribing Helped a Physician’s Practice

By Rashaad Bhyat

Over the last eighteen months, we’ve turned increasingly to technology to socialize, to shop, to work — and to access health care. According to a recent survey conducted for Canada Health Infoway and the Canadian Medical Association, 94 per cent of Canadian physicians are currently using virtual care, with the majority planning to continue doing so after the pandemic ends. And as virtual care use grows, e-prescribing has claimed a vital place in clinicians’ toolkits.

How e-Prescribing Helped a Physician’s Practice

For Dr. Soreya Dhanji, the appeal of e-prescribing was clear: “What drew my interest about PrescribeIT® almost immediately is that it was a secure and electronic way to send prescriptions.” With PrescribeIT®, prescriptions are sent directly from a prescriber’s electronic medical record (EMR) to the pharmacy management system (PMS) of a patient’s pharmacy of choice.

A Toronto-based primary care physician, Dr. Dhanji reports increased efficiency within her practice since adopting PrescribeIT®. The service is integrated right into her EMR, so there’s no switching between different solutions to send prescriptions. Similarly, avoiding faxed and handwritten prescriptions means she never has to wonder if the pharmacy successfully received the prescription, reducing the need for time-consuming follow-ups.

In fact, PrescribeIT® makes it easier to communicate. “Since using PrescribeIT, my communication with the pharmacist has dramatically improved,” says Dr. Dhanji. Clinical communications are done within the secure platform and documented within the EMR. This means that instead of grappling with faxes and phone tag, Dr. Dhanji can communicate with pharmacists directly about medication doses and changes. She can even provide them with additional instructions: “For example, ‘please counsel on the risks,’ or, ‘show [the patient] how to use this medication.’”

While these increased efficiencies and improved communication make a difference to Dr. Dhanji’s workflow, the patient is the ultimate beneficiary. Dr. Dhanji sees patient safety as a major impetus for prescribers to adopt e-prescribing services like PrescribeIT®. “By securely sending over a prescription to the pharmacy, we reduce the risk of medical errors, make sure the patient gets timely medical care and we actually improve patient safety overall.”

As we’ve seen throughout the health system, better connection and collaboration lead to better patient care. “The patient, the pharmacist and [I] are on the same page,” Dr. Dhanji explains, “truly providing patient-centred care.” With the right tools, clinicians can work together to deliver the best care possible — no matter where they or their patients are.

Learn more about Dr. Dhanji’s experiences with PrescribeIT® in our latest video. Do you have questions about e-prescribing? Submit them to Dr. Dhanji and other health professionals at Ask a Peer.

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About the author
Rashaad Bhyat

Rashaad Bhyat

Dr. Rashaad Bhyat serves as Clinician Leader on the Engagement team at Canada Health Infoway. He is a family physician with a passion for digital health, advising Infoway on numerous initiatives across Canada since 2011, including virtual care, EMR adoption and optimization, electronic prescribing, remote patient monitoring, and increasing patient access to health records. He currently practices in an EMR-enabled family medicine clinic in the Greater Toronto Area.