Clinician Change Management
Supporting clinicians with virtual care tools and training.
Virtual care is here to stay. The pandemic has proven its value as a viable method of care delivery as a complement to in-person care, and patients and providers want to continue using it after the pandemic ends. According to the 2021 National Survey of Canadian Physicians, most physicians believe virtual care improves patient access and enables quality, efficient care for their patients.
But to optimize their use of virtual care, clinicians need the right tools and training. The Clinician Change Management project will help ensure that clinicians and other health workers are well-equipped to help transform care — so more people can benefit from equitable, safe and high-quality virtual care.
Supporting Virtual Care Adoption and Use
While use of virtual care has increased since the onset of COVID-19, certain challenges remain — this project will support clinicians and other health workers through sharing resources, best practices and toolkits.
Clinician Change Management Project
Canada Health Infoway and Healthcare Excellence Canada (HEC) have partnered to launch the Clinician Change Management project, which will initially focus on improving virtual primary care experiences and outcomes for patients in community settings, with the intention that this work will be scaled to other clinical areas and/or settings. Work for the Clinician Change Management project involves curating a toolkit of resources and launching the Virtual Care Together design collaborative.
The Virtual Care Together collaborative will test and refine supports needed for community-based primary care providers to implement safe virtual care services, as well as inform toolkit content and development. The design collaborative will run from October 2021 to the end of March 2022. You can learn more about the design collaborative by visiting Healthcare Excellence Canada.
Following the collaborative, the appropriate strategy for scaling use of the toolkit and longer-term rollout will be determined.
Clinician Change Toolkit
Validated through interviews, focus groups, social media scans and a survey of more than 200 clinicians and support staff, Infoway and HEC have identified three areas of focus for the Clinician Change Toolkit:
Clinicians and support staff need methods to determine when to use virtual care based on patients' needs/capabilities, their care requirements, and the clinicians' capabilities.
Clinicians and support staff need support to enhance the quality and safety of virtual care delivery, including communication skills (e.g., web-side manner, virtual relationship building) and virtual assessment skills (e.g., virtual diagnostic cues).
Clinicians and support staff need ongoing support to address issues and challenges associated with enabling and delivering virtual care services, especially as they adapt their workflows (e.g., incorporating privacy, security, and informed consent).
Patient Digital Health Learning Program
Complementing the Clinician Change Management project, the Patient Digital Health Learning program aims to improve the digital health Learning of patients, families and caregivers by providing resources and education to improve their awareness, understanding and ability to access virtual care. These resources can also be leveraged by care providers to help their patients understand and use virtual care.