How the Digital Health Learning Program Can Support Essential Care Partners

By Haley Armstrong

This week is Canadian Patient Safety Week! Led by Healthcare Excellence Canada, this annual campaign aims to inspire extraordinary improvement in patient safety and quality. This year’s theme is, “Who knows? Essential Care Partners do.”

Essential Care Partners, families and caregivers are vital members of the care team, providing support throughout the care journey and improving safety, health and well-being. As partners in care, their presence is important both bedside and “web-side.”

As more Canadians integrate virtual care into their health journeys, it’s critical that families, caregivers and other Essential Care Partners are confident and engaged when using these tools and services. And so, we’re pleased to have launched the Digital Health Learning Program, aimed at improving digital health equity and literacy of the Canadian population through a set of nationally validated and research-based materials.

We’ve worked with partners across the country — and more than 1,200 Canadians! — to develop resources aimed at helping patients, families and caregivers understand and use the digital solutions available to them. You can explore resources in three key areas:

  • Virtual Care: Learn more about virtual care — what it is, how it works and its benefits and considerations — and how to prepare for your or your loved one’s virtual appointment.
  • Health Data: Learn about the laws that protect your and your loved ones’ health data, and how you can request access or corrections to them.
  • Proactive Health Management: You can take steps to improve your general well-being — and technology can help! Browse our collection of tips.

The Digital Health Learning Program materials are always available to explore on our website. You can also download and print out articles, checklists and infographics to keep at your side, or take on the go!

Whether onsite or onscreen, Essential Care Partners know. With the Digital Health Learning Program, they’ll have the support they need to make the most of their knowledge, as active partners in care.    

Curious to learn more about Canadian Patient Safety Week? Explore resources and quizzes at Healthcare Excellence Canada. You can also follow #CPSW2021 on social media to join the conversation.


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About the author
Haley Armstrong

Haley Armstrong

Haley Armstrong is the Senior Specialist, Engagement for Infoway. In this role, she is responsible for supporting the development of engagement strategies that support collaboration with patients, families, caregivers, clinicians and others. Most recently, Haley has supported the development and execution of the Digital Health Learning Program, aimed at improving digital health literacy of Canadians by providing educational resources to improve their awareness, understanding and ability to access virtual care.