Senior Specialist, Stakeholder Engagement

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Continuing to improve Canadian health care necessitates work in interoperability connected systems are healthier systems. Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Why Join Us?

• Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
• Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system
• Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
• We take care of our employees

Under the direction of the Manager, Public Affairs & Operations, the Senior Specialist has the following responsibilities:  

• Manage the coordination and administration of Infoway's corporate memberships, identifying opportunities for optimization and strategic alignment with other organizations.
• Serve as the primary point of contact for both internal and external patient engagement activities, ensuring consistency and alignment with organizational goals.
• Maintain a comprehensive calendar of strategic stakeholder engagement activities across Infoway to facilitate informed decision-making and leverage opportunities for advancement.
• Monitor and analyze stakeholder sentiment, concerns, and priorities to inform engagement strategies and organizational decision-making.
• Coordinate stakeholder communication and outreach efforts, including organizing meetings, events, and presentations.
• Identify key stakeholders and cultivate and maintain relationships to support collaboration and partnership development.
• Oversee governance for committees and sub-committees such as Pharmacy Advisory, Clinician Advisory, Opioid Advisory and Vendor Partner.
• Support stakeholder engagement and related brainstorming in respective jurisdictions, supplying stakeholder lists, facilitating engagement and communications as necessary.
• Facilitate annual review of progress achieved across PrescribeIT priority areas with National PrescribeIT Policy and Priorities Table (NPPPT).
• Collaborate with cross-functional teams to incorporate stakeholder feedback into organizational initiatives and projects.
• Evaluate the effectiveness of stakeholder engagement activities and adjust strategies as needed.

• 5-7 years experience working in stakeholder engagement, communications, public relations, business administration, or a related field.
• Experience in developing stakeholder engagement plans and corporate communication products.
• Experience in managing corporate memberships and coordinating engagement activities.
• Strong communication skills, both verbal and written, with the ability to tailor messaging to diverse stakeholders.
• Relationship-building skills to establish and maintain partnerships with key stakeholders.
• Sound judgement and decision-making skills.
• Exceptional organizational and time management skills.
• Knowledge and experience in the MS Office suite and client management information databases.
• Experience in tracking communication activities.
• Ability to think creatively, to work under pressure and recognise and respond to sensitive issues.
• A bias towards “getting things done” and a demonstrated ability to manage multiple priorities to on-time completion.
• Utmost discretion and respect for confidentiality and privacy of the corporation, our partners, and all individuals we work with.