Senior Director, National Conformance Program

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Continuing to improve Canadian health care necessitates work in interoperability connected systems are healthier systems. Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Why Join Us?

• Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
• Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system
• Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
• We take care of our employees

• Develop and maintain Conformance Strategy to encompass PTI collaboration and vendor mobilization strategy.
  • Align with Infoway goals and objectives to ensure world-class pan-Canadian conformance capabilities are ready for implementation.
  • Develop strategy to optimized and automates the conformance process. Establish decision framework to prioritize work and deliver results.
  • Continual evaluation of operating model: build, buy, and/or partner
  • Ongoing review of performance to ensure alignment with strategy
• Oversee the design of the pan-Canadian conformance program to assess and validate compliance to pan-Canadian interoperability specifications.
  • Holistic design for best practice business processes with continuous improvements philosophy.
    • Processes that delineate Infoway and PTI workflows
    • Human resource requirements with accountabilities, responsibilities, and activities
    • Technology and tooling requirements, leveraging automation and AI
    • Key metrics to evaluate performance, service levels and improvement opportunities
• Lead teams to standup an integrated conformance platform for the program.
  • Oversee implementation team and ensure linkage with internal governance processes (business case).
  • Lead and manage internal resources
  • Lead selection process for operational elements of the design.
  • Direct external contractors/ professional services.
  • Leverage executive stakeholders and performance reporting.
  • Oversee technical implementation teams to deliver on scope, time and budget
• Executive stakeholder engagement and management
  • Partner with internal teams to develop external communications and marketing strategy for service
  • Partner with internal teams to synchronize service capabilities with business objectives (standards, certification catalogue and requirements)
  • Partner with Regional team and vendor mobilization teams to market conformance program
  • Liaise with PTI executive level stakeholders to promote pan-Canadian conformance services
  • Collaborate with PTIs on optimal pathways to achieve pan-Canadian conformance objectives: lead discovery sessions, evaluations, technical designs for integrations & conformance requirements
  • Promote pan-Canadian conformance services at conferences and events
  • Leverage vendor collaborative to gain vendor alignment
• Lead teams to operate an integrated conformance business processes for the program.
  • Direct and lead the team responsible for the execution of the conformance program. Develop a culture for customer-focused excellence and collaboration.
  • Oversee and develop world class conformance tooling capabilities with investments in innovation to deliver on strategic goals
  • Oversee program progress and identify areas for improvement for correction and/or work with senior management to secure necessary support for program success
  • Oversee effective and efficient integrated processes linkages with both internal and external process owners (PTI).
  • Extend conformance capabilities growth with standards releases (the Reference Architecture components listed in the Shared pan-Canadian Interoperability Roadmap)
  • Link with internal executive reporting teams to contribute to executive dashboards.
• Own and deliver events and programs that further international health standards
  • Oversee conformance related vendor mobilization programs
  • Organize and lead technical connectivity events aligned with the Reference Architecture to promote Infoway’s pan-Canadian eminence in conformance capabilities (Connectathon, Projectathon, etc.)

• Business savvy to connect strategy and navigate future requirements
• Proven capability to connect strategy to deliver operational results
• Executive-level facilitation and communications
• Expert knowledge in designing, implementing and managing business
• Expertise in team leadership with interpersonal and team dynamics mgmt. skills
• Ability to oversee and prioritize multiple priorities and initiatives to guide conformance operations
• Must have working knowledge of applicable Health IT standard and strong software development, architecture and product development skills, with extensive experience in Health IT Standards (e.g., HL7, IHE, SNOMED, LOINC, etc.)
• Must be familiar with the concepts represented in an IHE profile, the IHE Connectathon and comfortable with technical testing events
• Hands on QA experience with system integrations (e.g., APIs), documentation and sandbox environments and implementation guides
• Experience with identity management systems and standards governing them (OAuth, OIDC) an asset
• Experience with security protocols and best practices for application security an asset
• Proven experience leading and managing professional services
• Experience with procurement processes
• Experience with industry events, organizing and participating – a definite asset
• Ability to travel up to 20% of the time

Relevant Experience

• Minimum 7-10 years of relevant experience as a Sr. Software Engineer or Architect
• Minimum 5-7 years experience building Health IT Standards based software solutions
• Minimum 7-10 years management experience in a customer-facing role
• Experience with Connectathon events, particularly on the IHE Gazelle platform is a definite asset