A Healthy Dialogue
Consulting with Canadians on the future of digital health.
Through 2019–2020, Canada Health Infoway engaged Environics Research to conduct a year-long Canada-wide consultation about the future of health care, called A Healthy Dialogue. It was one of the largest national public consultations on digital health in Canada.We reached more than 58,000 Canadians online and in-person via surveys, polls, idea boards, focus groups and interviews with those underserved by the health system, along with in-person focus groups with Indigenous people in their communities. The outreach solicited feedback about Canadians’ needs, expectations and concerns about the delivery of health care services in the future and the role of digital health technology in improving care.
Some highlights from our results are outlined below. To learn more, read the executive summary or contact us to request the full consultation report.
What Canadians want from technology
COVID-19 has presented health care challenges for many Canadians, but technology has helped improve access. Nearly 7 in 10 Canadians who sought medical assistance during the pandemic had a virtual visit.
Digital health technologies like virtual visits can reduce the need for in-person care, saving time and decreasing risk for vulnerable groups. Technology can also help reduce barriers and improve access to health care, but nearly 6 in 10 Canadians feel they don’t know enough about digital health apps and services.
What Canadians say
An Important Alternative
- More than 58,000 Canadians
- More than 50,000 online forum participants
- 6,921 national survey participants
- 243 focus group and interview participants across Canada