Canada Health Infoway Survey Shows Canadians Want Connected, Accessible and Trusted Digital Health Services

The annual survey, conducted in partnership with Léger with more than 11,000 Canadians, measures Canadians’ awareness, use, perceptions and expectations related to digital health. This year’s results show strong demand for digitally enabled services, continued growth in access to personal health information online and increasing openness to artificial intelligence (AI) when it supports care and is implemented with trust, transparency and human oversight.

Canadians continue to see strong value in connected digital health systems. More than eight in 10 Canadians surveyed expect their healthcare providers to use digital record systems to securely store important health information, including clinical notes and test results. A similar proportion expect different care facilities and providers to share relevant health information to support seamless care and believe digital health information systems can help providers better coordinate their care.

Interest in digital health services also remains high. Ninety-one per cent of Canadians surveyed are interested in accessing their health records electronically, 82 per cent are interested in having prescriptions sent electronically directly to their pharmacy, and 75 per cent are interested in making or rescheduling appointments electronically.

Access to personal health information online also continues to grow. Nearly half (49 per cent) of Canadians surveyed said they have accessed their personal health information electronically, up from 39 per cent in 2023. Among those who have accessed their information online, most report positive experiences, including feeling more informed about their health, more involved in care decisions and confident that the portal they use is credible, safe and secure.

The survey also shows Canadians are becoming more aware of and open to AI in healthcare. More than half of Canadians surveyed were aware that AI technologies are already being used in healthcare, and comfort with AI being used in their care increased from 27 per cent in 2024 to 35 per cent in 2025. Awareness of AI-powered clinical documentation tools, such as AI scribes, also increased, with 37 per cent of Canadians aware that some healthcare providers use these tools to support documentation, up from 28 per cent in 2024.

The findings also highlight important opportunities to expand access and scale the digital services Canadians are ready to use. While interest in digital health services remains high, many Canadians who want to use them have not yet had the opportunity to do so, particularly remote patient monitoring, email or text consultations, video visits and electronic access to specialist referrals. Closing these gaps will be important to making digital health more consistent, equitable and available across care settings.

Taken together, the 2025 results show that Canadians are ready for a more connected health system, where health information can move securely with them, care teams can access the data they need, and patients are better equipped to participate in their care. As digital health infrastructure, standards, interoperability and responsible AI adoption continue to advance, these insights reinforce the need for coordinated action across governments, healthcare organizations, clinicians, patients and industry to build a trusted health data foundation for the future of care.

Infoway has tracked Canadians’ awareness, use, perceptions and expectations related to digital health annually since 2010. The 2025 Canadian Digital Health Survey provides timely insights to support health system partners as they work to advance connected care, improve access to health information and support responsible digital health adoption.

To learn more and view the full findings of the 2025 Canadian Digital Health Survey, visit Infoway Insights.

About Canada Health Infoway

At Canada Health Infoway (Infoway), we believe a more connected health system is a healthier, more sustainable one. As Canada’s digital health agency, Infoway works in partnership with governments, Indigenous partners and communities, healthcare organizations, clinicians, industry, and patients to advance Connected Care and improve health outcomes and experiences for people across Canada. By strengthening health data exchange, advancing national standards, and supporting the responsible adoption of digital health innovations, we are helping ensure that the right information is available to the right people at the right time. This enables better care coordination, reduces administrative burden for clinicians, empowers patients with access to their health information, and supports a more modern, efficient, and patient-centred health system.  

Infoway is an independent, not-for-profit organization funded by the Government of Canada and accountable to its Board of Directors and Members of the Corporation, Canada’s 14 federal, provincial and territorial deputy ministers of health. Working collaboratively across jurisdictions and with health system partners, Infoway acts as a national convener and catalyst to accelerate the adoption of shared standards, trusted digital infrastructure, and innovative solutions that strengthen care delivery and system performance across the country.  

Visit us online at www.infoway-inforoute.ca.    

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