AI SCRIBE PROGRAM

Infoway launched the national AI Scribe Program in June 2025 to support primary care clinicians across Canada in adopting AI-powered documentation tools that help reduce administrative burden, improve documentation workflows and give clinicians more time back for care.

Developed and delivered by Infoway in partnership with provinces and territories, the program provided fully funded, one-year licenses for pre-qualified AI scribe tools to eligible primary care clinicians.

Now enrolling more than 12,000 primary care clinicians across the country, this program demonstrates how combining national vendor prequalification, jurisdictional collaboration, clinician choice, implementation monitoring and real-world evaluation supports responsible AI adoption at scale.

AI scribes are delivering meaningful benefits for primary care clinicians across Canada. Through the AI Scribe Program evaluation:

Nearly 70% of primary care clinicians reported reduced administrative burden, and almost 80% reported lower cognitive load. 

More than 80% of primary care clinicians felt more engaged during patient visits, and 60% perceived improvements in quality of care they provided.

More than 90% agreed that AI scribes added value to their clinical practice.

Infoway prioritizes solutions that are interoperable, scalable, and sustainable, creating a foundation that benefits clinicians and patients alike. This approach includes ensuring AI scribes meet data exchange, cybersecurity, and usability standards.

The long-term goal is to help clinicians collect, use and share patient health information more effectively while improving documentation quality at the point of care. As AI scribes continue to evolve beyond documentation toward broader clinical workflow support, Infoway’s work with vendors, jurisdictions, clinicians, patients, and health system partners will help advance tools that are safe, trusted, interoperable and aligned with the needs of Canadian care delivery.

For answers to common questions about our AI Scribe Program, visit our FAQ page.

If you have additional questions, please contact us.