This JMIR article examines the use, utility and impact on engagement in care of a client/family health portal. Clients at Holland Bloorview Kids Rehabilitation Hospital were provided access to their electronic health records (EHRs) and secure, two-way e-messaging with care providers. The findings demonstrate the portal’s potential value and outlines the need for ongoing evaluation to show the portal’s ultimate potential in enhancing engagement in care and communication with care providers.
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