Program Coordinator – Legal, Privacy, Governance, Risk & Compliance (LPGRC)

Summary

Posting Date: June 19, 2025 

Position Title: Program Coordinator

Department: Governance, Risk, Compliance & Privacy

Report to: Senior Manager, Governance, Risk, Compliance & Privacy

Location: Ontario or Quebec

Overview

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, healthcare organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone can access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Infoway is on a learning journey guided by what we learn from Indigenous voices. We are committed to respecting Indigenous data sovereignty, advancing cultural safety and humility and supporting the health and data priorities of First Nations, Inuit and Métis Peoples. We will do this through the development of respectful relationships and partnerships with First Nations, Inuit, Métis, Northern governments, organizations, and communities, which will guide our efforts.

Position Purpose

The Program Coordinator will support administrative activities in the LPGRC department by assisting the Senior Manager and General Counsel with meeting deadlines and performing tasks to ensure the smooth operation of the department's programs. The Program Coordinator will work closely with internal and external stakeholders to support and achieve program goals.

Major Responsibilities

The responsibilities of the Program Coordinator include:

  • Support legal contract administration and execution.
  • Coordinate and execute the annual review and completion of Infoway Governance, Risk, Compliance and Privacy training and declaration programs.
  • Work with internal stakeholders to gather data and verify accuracy of insurance renewal application requirements.
  • Provide organizational support to the Privacy Impact Assessment Program. Gather relevant materials and coordinate with stakeholders to complete reports and implement risk management action plan.
  • Assist in other areas of the Infoway Privacy Program (for ex: planning, administration and execution of annual privacy forum).
  • Work with policy owners and subject matter experts to coordinate the review, approval and communication of Infoway corporate policies.
  • Assist in the planning, preparation and execution of Board and Committee materials.
  • Act as delegate in meetings to take notes and otherwise inform the LPGRC program of BU activities/initiatives.
  • Coordinate resourcing and prioritization requests.
  • Research and preparation to assist the General Counsel.
  • Assist Program and General Counsel in preparing for meetings (internal and external) - Excellent PowerPoint skills.
  • Support direct team members with daily tasks when needed.
  • Perform other tasks as may be needed from time to time.

Education

  • Undergraduate Degree, Management or related field.

Qualifications & Skills

  • Ability to work independently – described as a self-starter and proactive worker.
  • Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous. 
  • Excellent verbal and written communication skills.
  • Ability to manage multiple project deliverables/tasks of varying subject matter simultaneously.
  • Proficient in planning and program coordination.
  • Ability to collaborate professionally with internal and external stakeholders.
  • Flexible to provide after-hours support from time to time.
  • Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook, and Adobe).
  • Experience or education in Privacy domain an asset.
  • Bilingualism (French/English) is an asset.

Our commitment

Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.

Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.

We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.