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Change management (CM) is foundational to achieving effective and efficient use of information and communications technologies (ICT) for health. Successful change implementation results in solution adoption and other long-term benefits such as improved patient care and positive organizational impacts. Success occurs when the systems, processes, tools and technology of the change initiative are embedded in the new way clinicians do their everyday work. CM is an essential driver of adoption, realizing many benefits of health ICT initiatives across Canada.

The Pan-Canadian Change Management Network, established and supported by Infoway, is a grassroots collaborative of change management leaders that has come together to develop and guide leading practices in change management for health ICT projects.

What is Change Management in the Health Care Context?

The Pan-Canadian Change Management Network defines change management as:

"...a strategic and systematic approach that supports people and their organizations in the successful transition and adoption of electronic health solutions. The outcomes of effective change management activities include solution adoption by users and the realization of benefits."


National Change Management Framework

The Pan-Canadian Change Management Network has concluded that ICT for health projects should incorporate the following six core change management elements:

  • Governance & Leadership
  • Stakeholder Engagement
  • Communications
  • Workflow Analysis & Integration
  • Training & Education
  • Monitoring & Evaluation

Learn more about eHealth change management and the framework, and access practical change Management tools by reading A Framework and Toolkit for Managing eHealth Change.

NEW! Access practical Change Management tools and resources by visiting the online Change Management Toolkit.

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