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Partnership Fall Series - October 13, 2020 Program

Event Recording

Tuesday, October 13, 2020
1:00 - 1:10 p.m. ET


Host: Mark Henick
Mental Health Advocate and Strategist | Top 50 TEDx Speaker

1:10 - 1:35 p.m. ET

Evolving with the Changing Health Care Landscape - Download presentation

The unprecedented disruption created by the COVID-19 pandemic is highlighting the need for digital health. There is a higher demand for virtual care.  Patients and providers have new perceptions about virtual care and are more likely to use it, and new reimbursement models are making it possible for virtual care to be adopted across Canada.  Furthermore, virtual care can enable an effective response to a second wave of COVID-19 and help increase access to mental health and other services.  Join Infoway CEO Michael Green as he describes the changing landscape of health care in Canada, the increased prevalence of virtual as a valid care delivery mechanism and how Infoway is evolving to best serve its stakeholders, including patients, caregivers and families.

Michael Green
President & CEO, Canada Health Infoway

1:35 - 1:40 p.m. ET Session Transition
1:40 - 2:20 p.m. ET

Mental Health and Substance Use:  The issues are real – can interventions be virtual?

Now more than ever, issues of mental health and substance use are front and centre.  Since the onset of the COVID-19 pandemic, 52% of Canadians identified their mental wellness had declined, and of those reporting poorer mental health, they were more likely to have increased their use of cannabis, alcohol and tobacco.  These were phenomena experienced globally.

But as we know, access to mental health and substance use supports was a challenge before the pandemic and continue to be so.  During the height of the pandemic shutdown, many supports abruptly stopped.  This while individuals were feeling more isolated, anxious, and depressed.  How is this challenge best addressed and what are the options in our new reality?  Can virtual interactions and other digital solutions offer new support pathways?

We have assembled a panel of experts to not only discuss these questions but share their experiences and insights for the future.

Genevieve Sahulka
Person with lived experience

Katherine Hay
President & CEO, Kids Help Phone

AnnMarie Churchill
Executive Director, Stepped Care Solutions

Dr. David Gratzer
Chief of the General Psychiatry Division, Centre for Addiction and Mental Health

Andrew Slater
Chief Executive Officer, Homecare Medical New Zealand and the National Telehealth Service

Moderator: Fraser Ratchford
Senior Director, ACCESS Solutions & Services, Canada Health Infoway

2:20 - 2:25 p.m. ET Session Transition
2:25 - 2:55 p.m. ET

Just about everything is "m": Kenya's strides in Mobile-Health Technologies - Download presentation

Mobile telephony has opened up in the health sector in Kenya. It has improved access to health insurance, access to health services and medicines, and access to training for health care providers. This presentation will highlight some of the key advances that technology has enabled, describe lessons learned along the journey and describe what’s next in terms of harnessing the potential of mobile technology.

Dr. Wangari Ng’ang’a
Senior Health Advisor, Presidential Policy & Strategy Unit, Executive Office of the President – Kenya

2:55 - 3:00 p.m. ET

Infoway Partnership: Fall Series Wrap Up


Partnership Fall Series - September 15, 2020 Program

Event Recording

Tuesday, September 15, 2020
1:00 - 1:20 p.m. ET


A Moment on the Edge: How Small Encounters Change Lives

By the time he found himself standing on the edge of a bridge late one night, a teenager ready to die, Mark Henick had lost all hope. A culmination of encounters over time – with doctors, nurses, therapists, teachers, parents, and peers – had left him feeling trapped, broken, and helpless. If it wasn’t for an anonymous stranger who reached out and saved his life, Mark never would have left that bridge alive. But he did, and he has dedicated his life ever since to opening minds and creating change. Mark shares the stories of what brought him to the edge, what would have helped, and what didn’t. He retells the moment that changed his life forever, as well as the quest that followed to find the stranger who saved him – and to find himself.  Inspired by his viral Top 50 TEDx talk Why We Choose Suicide, and updated with what happened next – his journey that captured global media attention to find “the man in the light brown jacket” who saved his life – Mark explores the power of connection, even in brief moments, to change our paths forever. This raw, emotional, and at turns unexpectedly funny story of survival and grit culminates in an inspirational message that motivates audiences to get off the sidelines and to be the stranger who reaches out, even if only for a moment

Series Host: Mark Henick
Mental Health Advocate and Strategist | Top 50 TEDx Speaker

1:20 - 1:55 p.m. ET

Understanding the Impacts of COVID-19 on Canadians: Current State of Public Health Data and Future Plans

As the COVID-19 virus was emerging in other countries, Canada’s Public Health Agency (PHAC) was pro-actively engaging with provinces/territories, other federal and national organizations, as well as hospitals, to establish surveillance and monitoring protocols in Canada. Within weeks, PHAC established a COVID-19 surveillance program that aims to understand, describe and monitor the transmission, distribution, and impact of COVID-19 in Canada based on a minimal data set decided upon with FPT partners. This presentation will describe the program, summarize the current state of public health and health system data related to the COVID-19 epidemic in Canada, including existing gaps and outline plans to address data gaps in the short- and medium-term, including the priority need of understanding the differential impacts of the COVID-19 epidemic among various sub-populations.

Rhonda Kropp
Associate Vice President, Infectious Disease Prevention and Control Branch
Public Health Agency of Canada

1:55 - 2:00 p.m. ET Session Transition
2:00 - 2:15 p.m. ET

Responding to COVID-19 in Canada

At the outset of the COVID-19 pandemic, provincial and territorial governments convened to quickly identify their health care priorities and to identify the tools they would need to respond quickly to the growing pandemic.  Working together and with Infoway and Health Canada, a number of investments were made and tools put in place to enable the identification and management of the virus.  Among the rapid changes, virtual care quickly emerged as an effective and prevalent care delivery mechanism, keeping Canadians and their clinicians safe.   This presentation will explore the rapid response to COVID-19 in Canada, the unprecedented level of collaboration among jurisdictional stakeholders, the things that went well and further opportunities to ensure that Canada’s health system remains responsive and effective.

Michael Green
President & CEO, Canada Health Infoway

2:15 - 2:20 p.m. ET Session Transition
2:20 - 2:55 p.m. ET

Catalyzing the Future of Health, Medicine, Where Can Technology Take Us

The convergence of rapidly accelerating technologies, from Internet of Things, AI, Big Data, to VR, digital health and personal genomics is rapidly reshaping what is possible in proactive, personalized more connected and continuous care. This talk will explore examples of the cutting edge and near future, and implications to reimagine a dramatically improved future of prevention, diagnostics, and therapy in mental health and beyond.

Daniel Kraft, MD
Faculty Chair for Medicine, Singularity University | Founder and Chair, Exponential Medicine

2:55 - 3:00 p.m. ET

Infoway Partnership: Fall Series Wrap Up


Event Recording

Tuesday, November 17, 2020
1:00 - 1:15 p.m. ET


Host: Mark Henick
Mental Health Advocate and Strategist | Top 50 TEDx Speaker

1:15 - 1:35 p.m. ET

The Health System Canadians Want: Results of a Major National Consultation - Download presentation

Conducted by Canada Health Infoway in partnership with Environics Research, A Healthy Dialogue engaged with more than 50,000 Canadians from across the country to find out what their hopes, concerns and expectations are for the health system of the future.  In addition to a cross-sectional view of the general Canadian population, the consultation focused on key demographic groups such as Indigenous peoples, vulnerable/marginalized populations, and Canadians living in rural/remote areas. This session will present the findings along with key questions and themes, exploring implications for the future of health care in Canada.

Jane Holden
Executive Director, Special Projects, Canada Health Infoway

Jodi Shanoff
Vice President, Consultation & Engagement, Environics Research

1:35 - 2:20 p.m. ET

What are the Keys to Sustainable Virtual Care?

Throughout the COVID-19 pandemic, Canadians have increasingly embraced a “virtual first” approach to their health care. While virtual care uptake has been rapid, it is essential to ensure that its implementation is sustained beyond the current health crisis. This session will discuss key factors that will enable continued adoption of virtual care. Themes include the importance of clinical and political leadership, patient advocacy, health equity and accessibility, and change management support for patients and providers.

Dr. Ewan Affleck
Senior Medical Advisor - Health Informatics, College of Physicians & Surgeons of Alberta

Sandra Cascadden
Associate Deputy Minister Digital Health, Analytics & Privacy, Department of Health and Wellness, Nova Scotia, Canada

Victoria Marchand
Coordinator, University of Ottawa’s Indigenous Resource Centre

Mathieu Jackson
Center of Excellence on Partnerships with Patients and the Public, Canadian Hemophilia Society

Evgueni Loukipoudis
CTO, Digital Technology Supercluster

Moderator: Shelagh Maloney
EVP Engagement & Marketing, Canada Health Infoway

2:20 - 2:25 p.m. ET Session Transition
2:25 - 2:55 p.m. ET

Closing Keynote Introduction
Kathryn Seeley, Patient Engagement Director, TELUS Health

Setting up the NHS AI Lab

The NHS AI Lab was launched in 2019 to accelerate the safe and effective adoption of AI in health and care in the United Kingdom. It brings together government organisations, health and care providers, academics and technology companies to address some of the biggest challenges related to the development, regulations, and deployment of AI technologies that meet the needs of the UK population. In this keynote session, Dr Indra Joshi will reflect on her experience of setting up a national AI Lab, share accomplishments to date and outline the Lab's areas of focus for international collaboration.

Dr. Indra Joshi
Director, AI for NHSX

2:55 - 3:00 p.m. ET

Infoway Partnership: Fall Series Wrap Up

Program from the September 15th event

Program from the October 13th event

Facebook Live Sessions at the 2019 Infoway Partnership Conference

We were joined by some of our speakers on Facebook Live during the 2019 Infoway Partnership Conference in Ottawa. View the videos below to hear our discussions about various topics, including artificial intelligence, mental health and social determinants of health.

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2019 Infoway Partnership Conference Webcast

Join this year’s Partnership Conference without leaving your office. We will be streaming some sessions live so you don’t miss out … and it’s free!

Infoway will be webcasting the following sessions:

November 12th

8:30-8:55 a.m. ET

  • Land Acknowledgement
    Reta Gordon, Métis Elder
  • Opening Remarks by Carly Weeks (MC)
    Carly Weeks, National Health Reporter at the Globe and Mail
  • Welcome Remarks by Dr. Stephen Lucas 
    Stephen Lucas, Deputy Minister of Health, Health Canada

9:00-9:25 a.m. ET

  • Opening Keynote - My "Newfoundland Fairytale"
    Paula Corcoran-Jacobs, Provincial Executive Director, CHANNAL

9:30-10:10 a.m. ET

  • Leadership Session – Rethinking Healthcare for the Second Era of the Digital Age
    Don Tapscott, C.M., B.A., B.Sc, M.Ed, LLD., Executive Chairman, Blockchain Research Institute

November 13th

8:45-9:15 a.m. ET

  • Opening Keynote - Setting the Stage for the Future: Remarks by Michael Green
    Michael Green, President and Chief Executive Officer, Canada Health Infoway

9:15-9:30 a.m. ET

  • Q&A with Carly Weeks

9:30-9:50 a.m. ET

  • Keynote: Canada’s Health Care System: The Next Four Years
    Carly Weeks, National Health Reporter at the Globe and Mail 

Please refer to the program to read more about these sessions.

Supporting the Ottawa community - Shepherds of Good Hope

shephards of good hopeThe 2019 Infoway Partnership Conference takes place in Ottawa, and Infoway is pleased to give back to our host city. Local not-for-profit Shepherds of Good Hope (SGH) supports Ottawa’s homeless and most vulnerable citizens by providing housing and medical care. Assisting this work is Dr. Jeffrey Turnbull, former Chief of Staff at the Ottawa Hospital and speaker at the 2019 Infoway Partnership Conference. Together, SGH and Dr. Turnbull are working to combat the current opioid crisis through much-needed supervised injection sites and substance use treatments.

We welcome you to join us in supporting SGH and their valuable work. Donations to a Go Fund Me Fundraiser and physical item donations are being accepted at the conference.

Needed items for donation:

  • Coffee, Jam, Peanut butter, Cereal, Spices
  • Mugs (no glassware)
  • Soup bowls (small)
  • Cutlery
  • Towels
  • Single/double sized bedding (sheets, pillowcases)
  • Blankets
  • Food vouchers
  • Gift cards, (coffee, fast food, grocery stores, pharmacies, etc.)
  • Taxi vouchers

Facebook Live Sessions at the 2018 Infoway Partnership Conference

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We were joined by patients and family members on Facebook Live during the 2018 Infoway Partnership Conference in Montreal. View the videos below to hear our discussions about digital health and patient engagement and the patient perspective on conference themes and sessions.

Patients Included

patients included

We are proud that the 2020 Infoway Partnership Fall Series will be Patients Included.

This means that we are “committed to incorporating the experience of patients as experts in living with their condition while ensuring that they are neither excluded nor exploited.” For more information on the Patients Included charter, please visit the website.

Patients Included status recognizes that the event has satisfied all five criteria as identified in the Patients Included charter.

  1. Patients or caregivers with experience relevant to the conference’s central theme actively participate in the design and planning of the event, including the selection of themes, topics and speakers.

We have partnered with Anne O’Riordan, an Patient Advisor, working with us from the earliest stages of planning the Partnership Fall Series to shape the program themes, select speakers, advise on the complimentary patient admission, and ensure the best possible experience for patient/caregiver attendees. Anne will also be virtually present during the entirety of the Fall Series, as well as partake in feedback sessions post each fall series (September, October and November) to ensure strengths and opportunities have been captured and will be reflected in future events.

  1. Patients or caregivers with experience of the issues addressed by the event participate in its delivery, and appear in its physical audience.

Patients will be speaking at a number of sessions during the Fall Series. Patient speakers, conference patient advisors, and patient attendees will receive complementary admission to the full Fall Series, enabling them to virtually attend all sessions and talks if they so choose.

  1. Travel and accommodation expenses for patients or caregivers participating in the advertised program are paid in full, in advance. Scholarships are provided by the conference organizers to allow patients or caregivers affected by the relevant issues to attend as delegates.

As the Fall Series is fully virtual and as such travel will not be required, however we are here to assist and coordinate as needed for virtual viewing.

There will be complimentary admission to all patient attendees for the full Fall Series (September 15, October 13 and November 17 2020).

  1. The disability requirements of participants are accommodated. All applicable sessions, breakouts, ancillary meetings, and other program elements are open to patient delegates.

The 2020 Infoway Partnership Fall Series will be fully virtual, available to anyone wishing to attend, and all conference sessions are open to all participants.

  1. Access for virtual participants is facilitated, with free streaming video provided online wherever possible.

The 2020 Infoway Partnership Fall Series will be fully virtual, available to anyone wishing to attend, and all conference sessions are open to all participants.

The full 2020 Infoway Partnership Fall Series will also be uploaded to Canada Health Infoway’s YouTube channel following the series, made aware through Infoway’s website and conference details.

The Twitter hashtag #ThinkDigitalHealth will be actively promoted prior to and during the series so that participants, as well as those unable to attend the virtual sessions, can join the conversation and discuss presentations, key learnings, etc.

The conference will request presentation slides from all speakers, and host all that are made available on our website for free viewing and downloading.


If you have any questions about Patients Included at Partnership, please contact:

  • This email address is being protected from spambots. You need JavaScript enabled to view it., Senior Specialist, Stakeholder Engagement

Patient Scholarships for the 2019 Infoway Partnership Conference

As part of our commitment to amplifying the patient voice, we are pleased to offer a limited number of scholarships to patients, caregivers, and family members to attend the 2019 Infoway Partnership Conference in Ottawa on November 12-13, 2019.

The presence and participation of patients will enrich the experience of all conference attendees, as well as empower and engage the patient attendees to be advocates in their communities.

Any patient, caregiver, or family member was eligible to apply using the online form before June 12. Applications could be completed in English or French. All scholarships have now been awarded.

After being screened against the selection criteria, the applications are scored by the conference's patient advisors, who collaborate to form a final set of applicants that includes a mix of experiences and backgrounds. Successful applicants demonstrate a knowledge of digital health and a history of patient engagement, community outreach and/or advocacy. They also demonstrate a strong desire and ability to make an impact at the conference itself, and in their communities with the knowledge and skills they gain.

Scholarship Details

Each patient scholarship includes:

  • Registration for the 2019 Infoway Partnership Conference;
  • Transportation to and from the Delta Ottawa City Centre hotel from the participant’s location within Canada;
  • Hotel accommodation at the Delta Ottawa City Centre hotel (if required); and
  • Daily meals and incidentals allowance.

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