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e-Booking: A Relatively Simple Concept That Can Make a Big Difference (Part 1 of 2)

Posted on April 10, 2014 by Fraser Ratchford

Benefits to clinics

When it comes to digital health, sometimes a small change can make a big difference — and this is the case with e-booking. A recent white paper released by Canada Health Infoway studies the benefits of e-booking for both clinics and patients.

The benefits to providers included:

  1. Time savings. Staff spent less time on the phone booking appointments and experienced fewer interruptions.
  2. Patient satisfaction. Patients spent less time booking appointments, and even those who stuck to the old-fashioned phone call benefited as e-booking freed up phone lines.
  3. Reduction in no-shows. Electronic alerts and reminders sent to patients decreased the number of no-shows and last-minute cancellations, which can negatively affect both revenue and productivity.
  4. Improved staff satisfaction. Staff spent less time answering and returning phone calls to deal with scheduling activities and instead spent more time on higher value activities.

Infoway’s e-Booking Initiative is designed to encourage the adoption of e-Booking solutions — learn how we may be able to help your clinic. To learn more about the benefits of e-booking, read Infoway’s white paper Exploring the value, benefits and common concerns of e-booking. In Part 2, I’ll take a look at benefits to patients.

If you’ve adopted e-booking or are thinking of it, we’d love to hear from you. How has e-booking helped your clinic?

Have a comment about this post? We’d love to hear from you.


fratchford 240Fraser Ratchford is a Senior Director at Canada Health Infoway and works with Infoway’s partners to electronically connect citizens to their health information, to their care team, and to other virtual health services and tools. Prior to his role at Infoway, Fraser held a number of leadership positions in health care. His major focus over the past 30 years has been digital health, working in various sectors including government, hospital and public health.

Canadians say e-mental health services are important. In fact, 72% said it helped them deal with a moment of crisis… https://t.co/PkQNNET64P

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