Posted on April 10, 2014 by Fraser Ratchford
Benefits to clinics
When it comes to digital health, sometimes a small change can make a big difference — and this is the case with e-booking. A recent white paper released by Canada Health Infoway studies the benefits of e-booking for both clinics and patients.
The benefits to providers included:
- Time savings. Staff spent less time on the phone booking appointments and experienced fewer interruptions.
- Patient satisfaction. Patients spent less time booking appointments, and even those who stuck to the old-fashioned phone call benefited as e-booking freed up phone lines.
- Reduction in no-shows. Electronic alerts and reminders sent to patients decreased the number of no-shows and last-minute cancellations, which can negatively affect both revenue and productivity.
- Improved staff satisfaction. Staff spent less time answering and returning phone calls to deal with scheduling activities and instead spent more time on higher value activities.
Infoway’s e-Booking Initiative is designed to encourage the adoption of e-Booking solutions — learn how we may be able to help your clinic. To learn more about the benefits of e-booking, read Infoway’s white paper Exploring the value, benefits and common concerns of e-booking. In Part 2, I’ll take a look at benefits to patients.
If you’ve adopted e-booking or are thinking of it, we’d love to hear from you. How has e-booking helped your clinic?
Have a comment about this post? We’d love to hear from you.
Fraser has a passion for making a difference and focuses on improving the experiences of patients/consumers and clinicians alike. Fraser is the Group Program Director for Consumer Health and Innovation at Canada Health Infoway where he manages a broad portfolio of initiatives.