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e-Booking: A Relatively Simple Concept That Can Make a Big Difference (Part 1 of 2)

Posted on April 10, 2014 by Fraser Ratchford

Benefits to clinics

When it comes to digital health, sometimes a small change can make a big difference — and this is the case with e-booking. A recent white paper released by Canada Health Infoway studies the benefits of e-booking for both clinics and patients.

The benefits to providers included:

  1. Time savings. Staff spent less time on the phone booking appointments and experienced fewer interruptions.
  2. Patient satisfaction. Patients spent less time booking appointments, and even those who stuck to the old-fashioned phone call benefited as e-booking freed up phone lines.
  3. Reduction in no-shows. Electronic alerts and reminders sent to patients decreased the number of no-shows and last-minute cancellations, which can negatively affect both revenue and productivity.
  4. Improved staff satisfaction. Staff spent less time answering and returning phone calls to deal with scheduling activities and instead spent more time on higher value activities.

Infoway’s e-Booking Initiative is designed to encourage the adoption of e-Booking solutions — learn how we may be able to help your clinic. To learn more about the benefits of e-booking, read Infoway’s white paper Exploring the value, benefits and common concerns of e-booking. In Part 2, I’ll take a look at benefits to patients.

If you’ve adopted e-booking or are thinking of it, we’d love to hear from you. How has e-booking helped your clinic?

Have a comment about this post? We’d love to hear from you.


fratchford 100Fraser Ratchford

Fraser has a passion for making a difference and focuses on improving the experiences of patients/consumers and clinicians alike. Fraser is the Group Program Director for Consumer Health and Innovation at Canada Health Infoway where he manages a broad portfolio of initiatives.

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