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Blog: Infoway Connects

Citizen Engagement Key to Achieving CHIP Citizen Portal Pilot Success

Posted on June 27 by Lillian Ly

In early 2016, eHealth Saskatchewan (eHealth) launched the Citizen Health Information Portal (CHIP) pilot that ran from January through to August. CHIP is a secure, online web service that provides users with quick and easy access to their personal health information. We were able to leverage the data within our provincial electronic health record (eHR) to provide pilot participants with provincial health data such as lab results, immunization records, prescription history, and hospital visit history.

During the pilot period, over 1,100 Saskatchewan participants were granted access to their medical history, and had the ability to add personal health information, set reminders to take medications, track trends in their health data and results, and record upcoming appointments in their CHIP profile. The pilot received an overwhelmingly positive response, and we are adding new citizens to our ever-growing waitlist weekly.

The pilot was a success based on a number of factors:

  1. We strived to include citizens throughout the process. We kicked off the project with a citizen engagement session to identify requirements and to help guide the project roadmap. We also conducted various surveys throughout the pilot and collected feedback via email, phone calls, and in-person focus groups to further identify areas for improvements.
  2. We were able to take advantage of the existing technology assets and various provincial data repositories. By doing so, we were able to deliver data from multiple health domains that citizens had identified as wanting access to. The pre-existing eHealth provincial data repositories also aided in speeding up the delivery of the proof of concept in a relatively short period of time.
  3. We leveraged existing relationships with various organizations and communities. We reached out to many stakeholders to support this innovative program, help us anticipate potential risks, and to help with overall change management from a citizen and provider community perspective.

As the pilot wrapped up, we held a number of lessons learned sessions with internal and external team members and with our vendor to identify areas of success and areas for improvement. The outcomes of those sessions helped form the recommendations on how we will move forward with creating a citizen-centric program for the people of Saskatchewan in the future provincial rollout.

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Lillian Ly joined eHealth Saskatchewan as a Clinical Informatics Specialist and was later the Program Lead for the Primary Health Care Program. Lillian has now taken on the role as Program Lead for the Citizen Health Information Portal initiative where she will work with the team on the roll out of the citizen portal to the province of Saskatchewan.

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