Sometimes a patient only has a quick question or needs services that do not require an in-person visit with their health care provider. Sometimes visiting a clinic in person is a burden due to distance or mobility. e-Visits, also known as virtual visits — secure, two-way digital communication between health providers and their patients that can include emails, text messaging and video conferencing — enable patients to communicate with their health care team from wherever they are, and in a way convenient for both the patient and the provider.
Benefits of e-Visits
- Free up a clinician’s time, which they can spend with other patients
- Increase patient satisfaction by providing them with another convenient way of connecting with their doctor or other care provider
- Benefit the health care system as a whole. A Conference Board of Canada study estimates that adult patients felt that they could have avoided nearly 47 million in-person visits in 2011 if they had been given electronic access to health information and tools.
- Accessing a clinician remotely can assist patients with limited mobility, who lack transportation, or who live far from their providers.