Share this page:

e-Booking

Ninety per cent of Canadians say they want the ability to e-book medical appointments. Through its investments, Canada Health Infoway has supported a variety of efforts to increase the use of e-booking in Canada. e-Booking benefits both providers and patients:

Benefits for Providers

  • Time savings. Staff spend less time on the phone booking appointments and experience fewer interruptions.
  • Fewer no-shows. The use of electronic alerts and appointment reminders can decrease the number of no-shows and last-minute cancellations, which otherwise could negatively affect both revenue and productivity.
  • Improved staff satisfaction. Staff spend less time answering and returning phone calls that deal with scheduling activities and are able to spend more time on higher-valued activities, such as working with patients.

Benefits for Patients

  • Convenience. No more busy signals and an ability to book appointments 24/7.
  • Ease-of-use. Patients find online booking easy and say they would use it again.
  • Helpful e-reminders. Patients can receive electronic alerts and reminders, which means fewer missed appointments.

Privacy and Security

With so many e-booking products available, it is important for clinicians and practices considering the implementation of an e-booking solution to understand the product they are choosing and the implementation options. As the custodian/trustee of patient information, clinicians and practices are also responsible for ensuring that the information is protected and managed in compliance with applicable privacy laws as well as professional standards.

infoway logo

Digital Health Working for You.

 

Transforming health care in Canada through health information technology.

Contact Us

General Inquiries

T: (416) 979-4606
Toll Free: 1-888-733-6462

InfoCentral Inquiries

T: (416) 595-3417
Toll Free: 1-877-595-3417

Procurement

T: (514) 868-0550

Media Inquiries

T: (416) 595-3167
Toll Free: 1-888-733-6462