Senior Business Analyst


Posting Date: April 29, 2024

Position Title: Senior Business Analyst

Department: Digital Health Interoperability

Report to: Director, Digital Health Interoperability Portfolio


At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Continuing to improve Canadian health care necessitates work in interoperability connected systems are healthier systems. Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Why Join Us?

  • Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
  • Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system
  • Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
  • We take care of our employees

Position Purpose

We are looking for a driven, highly organized, team player who is willing to roll up their sleeves and take on any challenges that come their way. The Digital Health Interoperability Senior Business Analyst has the primary responsibility to work with stakeholders (Jurisdictions, Clinicians, Solution Providers) to understand, elicit and document business requirements and communicate them clearly to the product development team, Program, stakeholders, project team, and vendors and partners. The Senior Business Analyst is a key facilitator within the project, translating system and business requirements, explaining technical concepts to non-technical users, and acting as a bridge between the functional areas and the technical team.

Major Responsibilities

  • Drive discussions with external stakeholders, product solution managers and/or technology partners to understand the process, the problem, and then brainstorm solution scenarios
  • Actively engage jurisdictions/solution providers and their subject matter experts (SMEs) to translate solution needs into actionable user stories and requirements
  • Manage stakeholders’ expectations throughout the requirement gathering phases
  • Develop and manage the iterative detailed business requirements and manage associated processes for assigned digital health interoperability program, including:
    • Use Case Scenarios
    • System use cases and/or workflow diagrams
    • Detailed requirements documentation
  • Define detailed functional requirements, process flow diagrams, and business cases, including gap analysis, impact analysis and cost/benefit analysis
  • Review requirements/documentation with applicable internal and/or external stakeholders, as required
  • Develop and manage a Business Requirements Traceability Matrix in collaboration with technology team
  • Assist Product Owners in backlog refinement, prioritization and identify task dependencies to development teams
  • Assist with the product release management process
  • Assist with organizational process development
  • Collaborate with and support the Project Manager in developing and maintenance of the project schedule, progress reporting and issue escalations
  • Build and maintain strong working relationships with multiple levels of clients, teams and partners
  • Write test cases for user stories to ensure quality outcome of the product conformance


  • Undergraduate Degree or Diploma in Health, Health Informatics, Computer Science, Information Management or Business Administration or the equivalent

Qualifications & Skills

  • A minimum of 8 years of business analysis or product management experience
  • Experience gathering and consolidating requirements from cross-functional groups, including writing detailed business requirements (functional and non-functional), user acceptance testing and quality assurance testing
  • 5+ years of experience working on digital health / interoperability initiative(s)
  • Capability to establish and maintain effective partnerships and relationships with a positive attitude to thrive in a high-production customer focused environment
  • Experience with various Modelling techniques and methods
  • Ability to work under pressure and meet constantly changing timelines
  • Strong attention to detail and excellent problem-solving skills
  • Excellent verbal, written and presentation skills in terms of speaking, explaining and articulating requirements and other information to external stakeholders
  • Exceptional process and organizational skills with the ability to mobilize change
  • Experience working in an organization that utilizes agile, scrum or extreme programming is an asset
  • Experience working with vendor partners (e.g., EMR, HIS, etc.) is an asset
  • UI/Wireframe design experience
  • Working knowledge in JIRA usage, administration, workflow design will be an asset
  • Working knowledge in Confluence usage and administration will be an asset
  • Working knowledge of FHIR Specifications will be an asset
  • Bilingual Skills (French and English) are an asset
  • Experience in facilitating standards working group with diverse attendees (vendors representatives, jurisdiction representatives, individuals) is in asset
  • Ability to travel up to 10% of time

Our commitment

Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.

Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.

We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.

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