Senior Analyst, Vendor Support and Conformance (Bilingual)


Posting Date: August 10, 2022

Position Title: Senior Analyst, Vendor Support and Conformance

Department:  PrescribeIT® Network Delivery

Report to:  Manager, POS Vendor Conformance

Location: TBD


Infoway helps to improve the health of Canadians by working with partners to accelerate the development, adoption and effective use of digital health across Canada. Through our investments, we help deliver better quality and access to care and more efficient delivery of health services for patients and clinicians. Infoway is an independent, not-for-profit organization funded by the federal government.

Position Purpose

The Senior Analyst, Vendor Support and Conformance, has the primary responsibility to ensure that Clinical System Vendors such as Electronic Medical Records (EMR) and Pharmacy Management System (PMS) deliver the PrescribeIT™ features in a way that safeguards patient safety, privacy and security while delivering the planned clinical and workflow benefits to prescribers, pharmacists and other clinicians. The role is responsible for supporting vendors during development and conformance phases to ensure a high-quality integration as well as contributing to PrescribeIT functional requirements and vendor specifications.

Major Responsibilities

  • Support vendor onboarding activities:
    • Work with Point of Service (POS) vendors during development and conformance phase to:
      • Advise and clarify questions about vendor specs
      • Provide implementation guidance to facilitate development, integration and conformance
      • Act as liaison with technical resources to assist in debugging issues
      • Ensure vendors implement a high-quality ePrescribing Workflow
      • Ensure vendor’s implementation safe-guards patient safety
    • Engage in vendor onboarding activities by developing and delivering presentations to EMR and PMS vendors describing the features, implementation details and value proposition of the Infoway e-Prescribing solution (PrescribeIT™).
    • Provide support to POS Vendors throughout their development and conformance cycle, including regular progress meetings, and working with PrescribeIT™ development, support and operational teams to resolve any questions orconcerns.
    • Support external PrescribeIT™ solution vendor to validate the quality assurance framework and processes and to review the Quality Assurance Test Plan, including expected results. Help Identify and remedy any deficiencies in the plan and review the quality assurance test results. Work with the vendor to identify resolutions to any deficiencies.
  • Support vendor integration activities:
    • Assist point of service vendors to integrate PrescribeIT™ within their EMR and PMS applications
    • Work with EMR and PMS vendors through Design Review sessions to ensure that PrescribeIT™ features are integrated into vendor solutions in a way that improves productivity and supports clinician workflow.
    • Review specification documents and validation suite with EMR and PMS Vendors to answer questions and work with them to resolve any concerns.
    • Support PrescribeIT™ team members & vendor teams in user acceptance testing to ensure that all business requirements have been met, that the system has been developed in a way that will achieve the planned clinical and workflow benefits, and that the system protects patient’s safety, privacy and security.
  • Support PrescribeIT requirements and product roadmap development:
    • Provide subject matter expertise and contribute to review, draft and sign-off of product requirements.
    • Ensure that PrescribeIT™ new features and requirements are consistent with POS vendor integration, conformance, and implementation capabilities as well as clinical workflows, patient safety, privacy and security considerations.
  • Support the development and publication of Vendor Specifications:
    • For each new PrescribeIT release work closely with the PrescribeIT™ software development team, and other PrescribeIT product management team members to ensure that vendor specifications align with requirements for the PrescribeIT solution, and are clear, concise and easy for Clinical System vendors to understand and use, leveraging APIs and artifacts in computable format where possible.
  • Support the vendor conformance process:
    • For each PrescribeIT™ release review the conformance suite and expected results to identify any gaps or deficiencies. Help ensure that conformance covers all aspects of the integration and delivers vendor products that protect patient safety while improving clinician workflow.
    • Contribute oversight in the Vendor Conformance process to deliver quality while ensuring that the process is fair and equitable to all vendors. Review any conformance documentation and provide feedback to ensure high quality deliverables.
    • Engage in a conformance results review process with other members of the PrescribeIT™ team (e.g. Privacy and Security, Technical) to determine criticality of issues resulting from conformance.
    • Work with EMR and PMS vendors to ensure timely resolution of any issue identified during the conformance process and to track progress and answer any questions.
  • Support change management activities:
    • For each new release work with PrescribeIT™ Change Management team members to ensure that they understand new features that will be available to clinicians. Provide documentation on key areas that require change management focus and recommended workflow steps for clinicians to maximize productivity, patient safety and value from EMRs and Pharmacy Management Systems integrated with PrescribeIT™.
    • Working with Change Management team members, engage in meetings with the EMR and PMS vendors to ensure that PrescribeIT™ training materials are developed and incorporated into the Vendor release notes and training packages. Identify any deficiencies in the training materials developed and support the effort to remedy those deficiencies.


  • Undergraduate Degree or Diploma in Health, Health Informatics, Computer Science, or related field OR equivalent experience

Qualifications & Skills

  • 3+ years of experience supporting the development and implementation of systems in the medication management domain, including writing requirements and user acceptance testing, quality assurance testing or conformance testing solutions.
    • Pharmacy software application design experience (preferably a business analyst, system analyst or quality assurance analyst).
  • 3+ years’ experience working on digital health / interoperability initiative, preferably in the medication management domain.
    • Pharmacy software application design experience (preferably a business analyst, system analyst or quality assurance analyst).
  • Experience supporting change management and adoption activities, including workflow analysis and training, preferably in the medication management domain.
  • Experience managing and working with vendor partners is required, specifically with EMR or Pharmacy Vendors.
  • Demonstrated knowledge of all aspects of the prescribing workflow.
  • Experience working in a clinical environment (e.g. pharmacy or prescriber clinic) is required. This includes knowledge of workflows that relate to creating and processing prescriptions and pharmacy renewal request creation and response workflows.
  • Experience working in an organization that utilizes agile, scrum or extreme programming is an asset.
  • Good presentation skill in terms of speaking, explaining and articulating requirements and other information to external stakeholders.
  • Must be fluently bilingual in French and English, including pharmacy vocabulary and familiarity with relevant ICT terminology (information & communication technology). Experience working with French Canadian PMS or EMR systems.

Our commitment

If you are interested in the position, please submit your resume.

We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.

Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer. Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.

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