Manager, Planning and Strategic Projects


Posting Date: May 23, 2024

Position Title: Manager, Planning and Strategic Projects

Department:  Connected Care

Report to:  Senior Manager, Strategy & Planning, Connected Care

Location: Toronto 


At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Continuing to improve Canadian health care necessitates work in interoperability connected systems are healthier systems. Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Why Join Us?

  • Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
  • Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system
  • Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
  • We take care of our employees

Position Purpose

The Manager, Planning and Strategic Projects will support the Connected Care Program’s strategic / business / program planning efforts under the direction of both the Senior Director, and Senior Manager of the Strategy & Program Office (SPO). In addition, the candidate will support broader program management efforts. This position will liaise with internal and external stakeholders, facilitate access to people and materials in support of the development of business and program plans, critical review and feedback of broader project/program deliverables, and support the management team in program/project monitoring and status reporting. Finally, this candidate will be assigned to either lead or support mission-critical projects, which will require resourcefulness, a strong ability to work with ambiguity, as well as the agility and flexibility to manage constant change and pressure to accelerate the time-to-delivery.

Major Responsibilities

  • Lead and support pan-Canadian business planning/roadmap activities, including collaborating with internal/external stakeholders to define program/project objectives, conducting industry research/analyses, as well as gathering stakeholder input to develop required deliverables and/or inform decision-making. Support roadmap development, refresh and downstream planning, as well as maintenance to achieve goals.
    • Lead and support planning of special projects in alignment with roadmap and Connected Care business streams, ensuring robust due diligence and planning to inform decision-making
    • In addition, support annual business planning efforts to continuously refine pan-Canadian roadmap and program plans.
  • Structure and design pan-Canadian programs, initiatives, and projects for launch
    • Manage and support the execution of interoperability initiatives, including monitoring of workstreams to ensure programs/plans are progressing in-line with timelines, identifying and mitigating program/project risks and escalating as appropriate, as well as supporting transition of programs to delivery/product team and operations
    • Manage and support the implementation of special projects, including monitoring workstreams, timelines, and risks
    • Continuous engagement with cross functional teams, ensuring clear communication of plans, timelines, and expectations to promote collaboration.
    • Define clear business outcomes, performance measures (i.e. KPIs) and monitor performance against goals in collaboration with the Performance Analytics team
  • Scope new/emerging opportunities based on research, emerging trends/intelligence, and stakeholder input to maintain Infoway’s leadership position in the interoperability landscape.
    • Conduct evaluations/due diligence, develop business plans/cases, and provide recommendations to leadership based on the opportunity assessment and prioritization matrix to inform decision-making
  • Identify, develop, and manage partnerships with leading national and global entities to share knowledge/resources, provide input to influence strategic directions, and align on initiatives to enable advancement of the Shared pan-Canadian Interoperability Roadmap.
  • Develop communications collateral for stakeholder audiences including but not limited to Health Canada, Infoway Board of Directors, jurisdictions, industry partners and other stakeholders to generate support and buy-in of strategies and initiatives through development of proposals, reports, and other materials.


  • Minimum bachelor's degree in business, Health Sciences, Health Informatics, Computer Science, or related field

Qualifications & Skills

  • Minimum five (5) years of healthcare/digital health related program/project planning and implementation experience; preferably two (2) of which within a consulting firm (or equivalent)
  • Strong knowledge of Canada’s healthcare system and/or digital health environments
  • Strategic and business planning expertise required
  • Excellent verbal and written communication and presentation skills, with the ability to analyze raw data, synthesize findings, draw conclusions, and develop actionable recommendations for executive audiences
  • Ability to build relationships and collaborate with multiple business streams and stakeholders
  • Proven ability to plan, implement, and monitor programs/projects in a timely manner
  • Strong PowerPoint and story-telling skills to support the development of deliverables and collateral for executive audiences
  • Exceptional research and analytical skills with the ability to synthesize data, trends, leading practices, and other business intelligence to support planning, delivery, reporting, and operational excellence
  • Strong Excel modeling skills to support the broader Strategy & Program Office  
  • Proactive, resourceful, and a self-starter with a positive attitude and ability to embrace ambiguity on a regular basis
  • Team player who embodies coachability and understands the importance of the role as a key support partner to the entire program team

Our commitment

Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.

Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.

We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.

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