Director, Enablement Services

Canada Health Infoway (Infoway) helps to improve the health of Canadians by working with patients, stakeholders, and health system partners to accelerate the development, adoption and effective use of digital health across Canada. Through thought-leadership, investments, and strategic initiatives, we help deliver improved quality and access to care, and more efficient delivery of health services for patients and clinicians. Infoway is an independent, not-for-profit organization funded by the federal government.

Infoway collaborates with Health IT industry partners and other pan-Canadian Health organizations to fulfill its mandate. Through the digital health interoperability funding allocated by Health Canada, Infoway will execute the agreed upon long term workplan to maximize investments in digital health solutions, improve interoperability, develop common national standards and help health care providers and users sustain & grow the use of digital health over the long term. Together with our jurisdictional, clinical, patient and industry partners, the investments we make today will form the foundation of tomorrow’s health care system.

Why Join Us?

• Be part of a high-profile, ambitious, and exciting initiative that will make a real impact in driving adoption, improving patient & clinician experience, interoperability, and standards across digital health solutions across Canada.
• Work with a dynamic, close-knit team who are all passionate about what they do.
• Demonstrate your strong communication skills and spirit of collaboration in a fast-paced, innovative, and supportive environment.

• Lead Stakeholder Engagement in support of the enablement streams of work and deliverables.
• Be an effective contributor on work undertaken to align with partners on legislative modernization, pan-Canadian data sharing agreements, and consent management, in support of digital health interoperability roadmap broadly through research, writing and engagement.
• Provide senior level support focused on modernizing Infoway’s digital assets and the online ‘front door’ to optimize the user experience working.
• Research and write/develop content supporting the various streams of work, including presentations, briefing notes, fact sheets, articles, white papers, online content, etc.
• Inform and support the development of materials and campaigns, in collaboration with the organization’s corporate communications and public affairs office.
• Support the development of a strong and relevant internal communications competency.
• Foster collaboration and coordination among project teams and external stakeholders to drive successful outcomes.
• Maintains excellent stakeholder relations, reputation management and risk mitigation strategies.
• Supports the organization’s business process requirements, including meeting management, budget management, purchase requisitions and invoice processing.

• 10+ years’ experience.
• Advanced writing, communications, presentation and interpersonal skills.
• Sound planning, judgement, and decision-making skills.
• Experience building and managing relationships in a fast-paced environment.
• Strong analytical and interpretive skills and the ability to communicate new ideas and findings, including persuasive narratives, along with recommendations.
• Strong attention to detail.
• Excellent command of the English language.
• Ability to deal with ambiguity, excellent political and business acumen.
• Understanding of the federal and provincial political environment.
• Marketing, communications, public relations or business certificate is an asset.
• Ability to converse and/or write in French are an asset.