Billing Support Analyst, PrescribeIT Relationship Management
Summary
Posting Date: August 08, 2024
Position Title: Billing Support Analyst, PrescribeIT® Service Delivery
Department: PrescribeIT® Network Delivery
Report to: Manager, CRM Business Operations & PrescribeIT® Training
Location: Toronto
Overview
Infoway helps to improve the health of Canadians by working with partners to accelerate the development, adoption and effective use of digital health across Canada. Through our investments, we help deliver better quality and access to care and more efficient delivery of health services for patients and clinicians. Infoway is an independent, not-for-profit organization funded by the federal government.
Position Purpose
This analyst role will work with several teams to ensure the successful execution and operation of billing, invoicing, and customer relationship activities between the various stakeholder groups who own the systems and the teams that work with the PrescribeIT client groups.
Major Responsibilities
Relationship Management and Billing
- First Level Customer Support for inquiries via phone and email from Pharmacy PrescribeIT users to aid in financial reconciliations, account management etc., this will include working with the Accounts Receivable team, Technical Support and/or Pharmacy engagement leads as required.
- Reconciles, cleans and pre-processes complex data sets and runs analyses to answer important business questions, by applying appropriate technical methodologies and developing new methodologies when necessary. This will include managing monthly billing reconciliation process with the Finance team, and utilization reporting for PrescribeIT® pharmacy partners.
- Prepare reports and data imports/exports (scheduled and on demand).
Education
- A university graduate in a technically oriented discipline such as finance, statistics, mathematics, computer science, business or health discipline.
- Experience providing customer service and/or technical support
Qualifications & Skills
- Bilingual – fluency in French strongly preferred (spoken and written).
- Superior communication skills, handling billing and invoicing procedures at a corporate level, as well as responding to complex or sensitive customer inquiries. Ability to adapt communication style to suit various audiences.
- Advanced Excel skills such as lookups, pivot tables, Power Query, and VBA/macros.
- Familiarity with Microsoft SQL Server Management Studio necessary.
- Experience with Power BI and data modelling a plus.
- Knowledge of statistics and Python (e.g., pandas, NumPy, matplotlib, scikit-learn) a benefit.
- Strong attention to detail while thriving in a fast-paced environment, comfortable working within and meeting shifting deadlines and priorities.
- Experience working with customer relationship management tools (CRM) such as Microsoft CRM/ERP Dynamics 365, Salesforce or other systems (responsibilities to include data entry, data analysis, data uploads, mass emails, reporting and other functionality).
- Enjoys and excels at collaborating and connecting with virtual team members, while balancing a dynamic and rapid pace without loss of attention to detail
Our commitment
Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.
Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.
We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.