Infoway’s goal is to help improve the health and health care of Canadians, so it makes sense to engage with those who receive care to shape our strategies and enhance our services. We do this by listening to the perspectives of patients, their caregivers and their family members, and work with them to identify and address their priorities. We know that digital health empowers patients to play an active role in their health, and we regularly engage with them to increase awareness of, and drive support for, digital health.

Patient/Family/Caregiver Recognition & Inclusion Statement

Canada Health Infoway, in collaboration with our patient partners, have developed the Patient/Family/Caregiver Recognition and Inclusion Statement. This statement acknowledges the critical role of patients, families and caregivers and underscores our commitment to collaborate with them as we work toward improving the health system. 

Going forward, this statement will be read at relevant internal and external meetings to ground us in our discussions and remind us of our responsibilities toward patients, families and caregivers. 

The statement reads:

We recognize the unwavering commitment and essential impact patients, families and caregivers have and will always have on the Canadian health care system.

Canada Health Infoway pledges to continuously listen to the perspectives and learn from the lived experiences of patients, families and caregivers to ensure respectful collaboration in the work we do and influence.

We look forward to building true partnerships and acknowledging shared successes.

Patients Included

Infoway strives to ensure the patient voice is heard in every conversation about digital health. This includes at the Infoway Partnership Conference, which gathers thought leaders, influencers and digital health experts to discuss opportunities for transforming health care in Canada. Since 2017, the Partnership Conference has attained Patients Included accreditation, which recognizes that the event satisfied the criteria identified in the Patients Included charter. Please visit the Patients Included website for more information.

Patient Community

Infoway relies on its strong community of patients, caregivers, and family members to provide insight into the needs and desires of patients. Members of this community are also the first to be notified of opportunities to get involved, and receive updates about Infoway’s efforts and the progress it is making with digital health solutions. Joining the patient community is easy and requires no commitment. To join, visit the registration page.

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Canada Health Infoway’s Knowing is Better Clinician Education Campaign was developed ”for clinicians, by clinicians” to generate broad awareness of the benefits of interconnected electronic health records and other systems in clinical practice, as well as the plan across Canada. The overall education theme is “Knowing is Better than Not Knowing.” The educational resources are intended to be used to meet the educational needs of clinicians and to help them effectively connect with their colleagues.  


Engaging clinicians, patients and other health care leaders to discuss how health and health care can be improved by optimizing the use and value of digital health can yield important insights to support the advancement of digital health in Canada.